Refund policy
Last updated: July 6, 2026
At Optimal Hydration™, we hold ourselves to a high standard, both in what we put into our products and in how we treat our customers. If something isn't right, we'll do our best to make it right.
Because our products are consumable, physical returns are not required.
30-Day Satisfaction Guarantee
We want you to feel confident in every order. If you're not satisfied with your experience, contact us within 30 days of delivery, and we'll gladly provide a refund or replacement.
Fair-Use Guidelines
First-Time Purchase: Our satisfaction guarantee is intended to give you an opportunity to try Optimal Hydration™ for yourself. Satisfaction-based refunds are limited to your first purchase of a specific product, whether purchased as a one-time order or through a subscription. Once a satisfaction-based refund has been issued for a specific product, additional purchases of that same product are not eligible for another satisfaction-based refund.
Quantity Limit: The guarantee covers up to two (2) items from your first purchase. Satisfaction-based refunds are not available for bulk, wholesale, or unusually large orders. For example, if your first order contains 4 items, a satisfaction refund would cover the cost of up to 2 items, while you would remain responsible for the cost of the remaining 2 items.
Abuse Prevention: We reserve the right to decline requests that show signs of fraud, policy abuse, or other bad-faith use of this guarantee.
We created this guarantee to make trying Optimal Hydration™ simple and fair, for you and for us. If the product isn't right for you, simply contact us within 30 days of delivery, and we'll be happy to help.
We reserve the right to modify or discontinue this guarantee at any time. Any changes will apply to purchases made after the updated guarantee takes effect.
Damaged, Incorrect, or Lost Orders
If your order arrives damaged, defective, or incorrect, or if your order does not arrive, please contact us within 30 days of the expected delivery date. We'll gladly provide a replacement or refund at no additional cost.
These issues are handled separately from our 30-Day Satisfaction Guarantee and are not subject to its quantity or first-time purchase limitations. We reserve the right to investigate claims and decline requests that show signs of fraud, repeated abuse, or other bad-faith use of our policies.
How to Request a Refund or Replacement
To request a refund or replacement, please contact us at support@theoptimalhydration.com.
To help us resolve your request as quickly as possible, please include:
- Your order number
- The email address used at checkout
- A brief description of the issue
- Photos, if applicable
Questions?
If you have any questions, please contact us at support@theoptimalhydration.com. We're always happy to help.