Refund policy

Refunds & Returns

At Optimal Hydration™, we hold ourselves to a high standard — both in what we put into our products and in how we treat our customers. If something isn’t right, we’ll make it right.

Because our products are consumable, returns are not required.

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30-Day Satisfaction Guarantee

We want you to feel confident in every order. If you're not satisfied with your experience, contact us within 30 days of delivery and we’ll gladly provide a refund or replacement.

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Damaged, Incorrect, or Lost Orders

If your order arrives damaged, defective, incorrect, or does not arrive, we’ll send a replacement or issue a refund at no additional cost.

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How to Request a Refund

To request a refund or replacement, contact us within 30 days of delivery through our support email or contact form.

To help us resolve your request quickly, please include:

• Order number
• Email address used at checkout
• Product details (flavor or variant, if applicable)
• Photos of the product or packaging (if applicable)

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A Note on Our Guarantee

Our satisfaction guarantee is built on trust and designed to ensure every customer has a genuinely great experience with Optimal Hydration™.

We reserve the right to verify requests and limit refunds in cases of suspected abuse or fraudulent activity.

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Additional Notes

Shipping fees are non-refundable unless the issue was caused by an error on our end.