Refund policy
Last updated: July 6, 2026
At Optimal Hydration™, we hold ourselves to a high standard, both in what we put into our products and in how we treat our customers. If something isn't right, we'll make it right.
Because our products are consumable, returns are not required.
30-Day Satisfaction Guarantee
We want you to feel confident in every order. If you're not satisfied with your experience, contact us within 30 days of delivery and we'll gladly provide a refund or replacement in accordance with this policy.
Damaged, Incorrect, or Lost Orders
If your order arrives damaged, defective, incorrect, or doesn't arrive, please contact us as soon as possible. We'll gladly send a replacement or issue a refund at no additional cost.
How to Request a Refund or Replacement
To request a refund or replacement, please contact us through our support email or contact form.
To help us resolve your request as quickly as possible, please include:
-
Your order number
-
The email address used at checkout
A Note on Our Guarantee
We reserve the right to verify requests and limit refunds or replacements in cases of suspected abuse, fraudulent activity, or misuse of this policy.
Questions?
If you have any questions, please contact us at support@theoptimalhydration.com. We're always happy to help.